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<title>TCEP: Matt's Blog</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=blogsection&id=7&Itemid=54]]></link>
<description>The Cubicle Escape Pod Blog</description>
<language>en-us</language>
<copyright>Copyright (c) 2005-2006 Bind, Inc.</copyright>
<lastBuildDate>Tue, 07 Sep 2010 17:40:12 -0400</lastBuildDate>
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<title>A Little Confused...</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=247&Itemid=9]]></link>
<description><![CDATA[<p>I realize that I am not in the industry, but with broadband constantly being referred to as &quot;ubiquitous&quot; I wonder why companies advertise the value of being on the phone and online at the same time. Hasn't this ship sailed?</p><p>As previously stated, I am not in the industry but if broadband adoption is hovering around 70%, shouldn't a company target the 70% instead of getting the 30% on board? These people are clearly late-adopters and probably see no need for a switch. If they do see the need, the question now becomes cost.</p><p>In an industry where there is almost no brand loyalty, price is your only differentiation. You could argue that download speeds are an issue, but most people have never accessed information that fast so they have no idea what they are missing.</p><p>The bottom-line is can someone explain to me this marketing message? I don't get it.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Thu, 27 Apr 2006 08:36:33 -0400</pubDate>
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<title>Good Job Massachusetts</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=244&Itemid=9]]></link>
<description><![CDATA[<p>I have yet to do all the research into this bill, but it appears Massachusetts is getting closer to a bill that requires Massachusetts' citizens to have health insurance. Like I said, I have yet to research the bill but it sounds like a step in the right direction. (<a target="_blank" href="http://www.bloomberg.com/apps/news?pid=10000103&amp;sid=aQCOLN1VBCaM&amp;refer=us">link</a>)</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Wed, 05 Apr 2006 00:00:00 -0400</pubDate>
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<title>Looking Back...</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=241&Itemid=9]]></link>
<description><![CDATA[<p>Yesterday I heard&nbsp;that the designer of Nike's swoosh logo sold the logo for $35 to Phil Knight in the early 1970s. Talk about shooting yourself in the foot. I thought it would be fun to share other stories like this. Feel free to post more.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Thu, 23 Mar 2006 11:16:51 -0500</pubDate>
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<title>Fleeting Thought...</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=233&Itemid=9]]></link>
<description><![CDATA[<p>Yesterday I was on a panel discussing the impact the internet has had on a company's integrated marketing approach and the conversation went towards TiVo and Tivo-type devices. The concern was will there ever be litigation that is brought on the industry so that we will no longer be able to skip commercials. I gave two scenarios...</p><p><br />1) The die-hard following of people that use this technology (most, like, me, admit they could not live without it) would be willing to pay more for the service to offset the cost. Almost like a kickback to thr networks because it has become ingrained in our daily lives.</p><p>2) A model based on cell phone minutes would come about where you pay for X amount of commercials to be fast-forwarded through per month.</p><p>Not that I am an expert, but it seems like the second might have some legs. Of course litigation wuld have to prompt it. I am open to any criticism. Fire away!</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Thu, 23 Feb 2006 11:13:09 -0500</pubDate>
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<title>Boiling It All Down</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=227&Itemid=9]]></link>
<description><![CDATA[<p>I read an interview in the March 2006 Entrepreneur with Randall Rotherberg, Senior Director of&nbsp;Booz Allen Hamilton. The interview&nbsp;is about&nbsp;entrepreneurs reinventing the wheel. Research conducted by his consulting firm shows that four ideas have been responsible for an &quot;overwhelming majority of value creation in the U.S over a 30-year period.&quot; Here is the list along with the definitions, and examples, used.</p><br />1) Power retailing- big stores drive costs and consumer prices (Home Depot)<br />2) Megabranding- development of a powerful umbrealla brand (Disney)<br />3) Focus/Simplify/Standardize- process simplification allows for ready multiplication and growth by relentlessly lowering costs (McDonalds)<br />4) Value-chain Bypass- middlemen are eliminated (Amazon)]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Sun, 12 Feb 2006 13:52:07 -0500</pubDate>
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<title>"New" Advertising</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=224&Itemid=9]]></link>
<description><![CDATA[<p>A colleague of mine sent me this article (<a target="_blank" href="http://www.foxnews.com/story/0,2933,183773,00.html">link</a> )&nbsp;from FoxNews. The article is interesting but what I found more interesting is the fact that in the middle of the article there are advertisements. Further in the article you will see the word &quot;computer&quot; with a link and if you scroll over the link it is a Dell advertisement. I had no idea companies were embedding links to keywords in national articles.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Mon, 06 Feb 2006 10:41:07 -0500</pubDate>
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<title>Not the Apple of My Eye</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=223&Itemid=9]]></link>
<description><![CDATA[<p>Until yesterday, iTunes would not burn an audio CD for me. I kept getting a &ldquo;4310 error&rdquo; and there was little information concerning the solution of this problem on the net. Eventually I just reinstalled iTunes and the problem was solved (much to my dismay). Before I reinstalled iTunes, I called Apple technical support so I could maybe bypass the reinstall. To my surprise, Apple would not help me. Though I own an iPod and have never called for technical support before, my whopping three-month warranty was up on the product. For further assistance, I would have to pay $49 a call. I wonder if this is a conspiracy against Windows users. I just find that it amazing that the time frame for a technical support call for a $299 is three months.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Sat, 04 Feb 2006 08:49:59 -0500</pubDate>
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<title>A Little Motivation and Learning</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=221&Itemid=9]]></link>
<description><![CDATA[<p>Yesterday I went to my accountant to work on this year&rsquo;s taxes. When it came to Bind, Inc. discussion it was nice to say that I have a legitimate company. However, it was agonizing to say that we made no revenue last year. Talk about motivation. Here are the things I learned&hellip;</p><p>1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mail in the tax forms you get every quarter. Even if your company makes no revenue, you need to mail them in with zeros. Apparently my approach of throwing them away is incorrect.</p> <p>2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Figure out a way to centralize receipts. With Jon and I in two locations, we need to figure out how to have all the receipts in one centralized spot.</p> <p>3)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Jon cannot do his taxes until all of our company tax information is processed. I kind of knew this already, but since we are both owners of the company we split all losses on our tax returns.</p> <p>4)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make money next year to not feel embarrassed.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Tue, 31 Jan 2006 08:31:15 -0500</pubDate>
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<title>Workout Sidenote</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=215&Itemid=9]]></link>
<description><![CDATA[<p>If you read my post about&nbsp;the&nbsp;simple workout routine, I need to make an addendum. If you have a dog, keep the abdominal ball away from him. My crazy dog popped mine today. Note to self, keep the door shut.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Sun, 29 Jan 2006 13:35:13 -0500</pubDate>
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<title>Apple Sales</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=212&Itemid=9]]></link>
<description><![CDATA[<p>I have a student that gave me some insight to what it is like&nbsp;working at an&nbsp;Apple store. He is young, still in college, and impressed me&nbsp;with his loyalty and commitment for what Apple is trying to achieve. He mentioned the Apple &ldquo;Steps of Service&rdquo; in class and I asked him to email them to me. Here they are&hellip;</p>A&nbsp;&nbsp; Approach customers with a personalized warm welcome.<br /> P&nbsp;&nbsp; Probe politely to understand all the customer's needs.<br /> P&nbsp;&nbsp; Present a solution for the customer to take home today.<br /> L&nbsp;&nbsp; Listen for and resolve any issues or concerns.<br /> E&nbsp;&nbsp; End with a fond farewell and an invitation to return.<br />   <p>Other than the use of the word &ldquo;probe,&rdquo; I really like the structure of the sales process. By the way, the word &ldquo;probe&rdquo; could be one of the worst words in the English language. Apple focuses on customer needs/problems and then presents a solution for those needs/problems. However, I think the most important part is the face that they emphasize listening which is a lost art. </p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Tue, 24 Jan 2006 11:02:41 -0500</pubDate>
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<title>Globalization--Is It True?</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=211&Itemid=9]]></link>
<description><![CDATA[<p>Everywhere I turn, I am bombarded with messages of globalization yet this does not hold true with the Olympics. In America, it is said that sport transcends ethnicity, time, and every other way we can separate ourselves. However, for the second straight Olympics, ticket sales are <a target="_blank" href="http://today.reuters.com/news/newsArticle.aspx?type=sportsNews&amp;storyID=2006-01-19T144558Z_01_L19523647_RTRUKOC_0_US-OLYMPICS-TICKETS.xml&amp;archived=False">slow</a>. Even the World Baseball Classic is rumored to be a flop among sport reporters. I wonder if globalization is really happening or is it just another word thrown around to instill fear.</p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Tue, 24 Jan 2006 08:23:57 -0500</pubDate>
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<title>A Workout You Might Be Able to Keep Up With</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=209&Itemid=9]]></link>
<description><![CDATA[<p>I was on the treadmill this morning and thought about writing an entry concerning a small-business owner&rsquo;s personal welfare. Jon has alluded to this with pounding his meat before he cooks it (still makes me laugh). So often the commitments and obligations add up (family, friends, day job, bootstrapped company&hellip;) and we forget to take time out for ourselves. Trust me, I have yet to go to the doctor for a physical in over five years and until January 16 it was the same for the dentist. Then before I sat down to write, I opened up to page 28 in the most recent Entrepreneur Magazine and there is the stat I was looking for&mdash;&ldquo;75% of execs say physical fitness is critical for career success at the executive level.&rdquo;</p><p>On one of our older shows, I mentioned how critical personal health is. I get into the gym at least 3 times a week and though I do not look like the next Mr. Universe, I run about 2.5 miles a day and lift weights. It is something I have done since I was 16 and if I would have stuck with it religiously for the past 144 or so months, I would be one sweet piece of man-candy. However, I am like you and life consumes me sometimes. Holidays and my normal schedule interrupt my training schedule, but one fact remains&mdash;when I am working out I feel better and I work better.</p><p style="margin: 0in 0in 0pt" class="MsoNormal">So there is the problem for most of us and here are some simple solutions:&nbsp; <br /> </p> <p>1)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Buy an &ldquo;ab ball.&rdquo; I am not sure of the technical name, but these are found at your local gym for abdominal workouts. Buy one at a local Play It Again Sports for less than $15 and put it at your desk. For 10 minutes, do some crunches on the ball and in between sets answer your email.</p><p>2)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Always have some dumbbells around your desk. Nothing crazy. Maybe a 15, 20, and 25 pound dumbbell that you can do some arm workouts with. You can even use the ball to sit on and do a chest and shoulder workout. Again, answer emails and do your research in between sets. Tip: Buy dumbbells that allow you to add and reduce weight. It is a cheaper solution and takes up less space.</p><p>3)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You have to do cardio. Without cardio you are still a lump of fleshy mass. To many of us, jogging or walking for 30 minutes is too much at one time and let&rsquo;s face it, you get bored. Break it up to either three 10 minute jogs or two 15 minute jogs a day. Try doing one when you wake up and one when you get home or, better yet, after dinner. This will keep your metabolism up throughout the day and will not consume you.</p><p>4)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Try and do these 4 times a week&mdash;that is it.</p>&nbsp; Maybe Jon will try this and add some testimony. If your health does not motivate you, hopefully your business will. As a small business owner you will be called upon to meet face to face with people no matter what your industry is and research shows that the more pleasing to the eye you are, the more deals you will close. Try it out and let me know how it goes.]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Sun, 22 Jan 2006 11:30:54 -0500</pubDate>
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<title>An Old Saying</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=208&Itemid=9]]></link>
<description><![CDATA[<p>A student made an interesting comment the other day, a comment that I have not heard for a long time. When referencing a future job, he said, &ldquo;Do what you would for free.&rdquo; Of course I have heard that before but in the midst of Jon and I making decisions of where our company is going and what specific market we will enter, it struck me differently than from past times.</p>Seems to me your business should take this approach as well. So often Jon and I do not have problems that are even in the same sport, forget about the same league. I wonder if we are to reach the level of success that we want to reach, do we need to find the same thing we would do for free? It is a discussion we have had and I still do not know the answer.]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Sat, 21 Jan 2006 08:16:10 -0500</pubDate>
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<title>Problems: People vs. Process</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=203&Itemid=9]]></link>
<description><![CDATA[<p><span style="font-size: 10.5pt; color: black; font-family: Helvetica">I am sure by now all of you have heard about the tragic <a target="_blank" href="http://www.cnn.com/2006/US/01/13/school.shooting.ap/index.html"><u><font color="#800080">event</font></u></a> that happened at an Orlando area middle school on Friday. I actually am a Milwee Middle School graduate. In light of this event, it now the awkward period of placing blame on what transpired. Since this is not a forum for that kind of opinion, I was listening to a radio show this morning that said we should &ldquo;be focusing on a solution rather than assessing blame.&rdquo; This got me to thinking&mdash;how can we find a solution without identifying a problem?</span></p><span style="font-size: 10.5pt; color: black; font-family: Helvetica">Maybe it is just the word &ldquo;blame&rdquo; that evokes negative connotations. The thought of holding someone accountable for grave, or deadly mistake, just feels wrong. However, no matter how you slice it, if a problem exists blame must be assessed. I believe problems boil down into two genres&mdash;people and process. As a business owner, how can you fix a problem without accountability of the people you put in charge to run your processes and accountability of the process itself? No one seems to have trouble with the word &ldquo;accountability&rdquo; but isn&rsquo;t that blame? <p>At our old company, the motto was &ldquo;process driven, not people driven.&rdquo; Though that is a management philosophy, it seems flawed to me as well. Yes you must have sound business practices and processes set in place, but you need top-notch people to execute the process to be successful (or should I say maximize your success). If that philosophy is known, employees feel indispensable and marginalized. I know I did. At the very least it felt like the accountability, or blame, was always taken away from the process and placed on me.</p> <p>At any rate, blame and problems go hand in hand. There is nothing wrong with blaming someone, or something for an error, it is the dwelling on the blame that causes problems. After the problem is identified, blame is placed, there is one simple decision to make&mdash;replace the people or amend the process.</p> <p>Feel free to comment.</p> </span>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Mon, 16 Jan 2006 09:47:42 -0500</pubDate>
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<title>Bert's Book</title>
<link><![CDATA[http://www.cubicleescape.com/v3/index.php?option=com_content&task=view&id=201&Itemid=9]]></link>
<description><![CDATA[<p>I have actually heard Bert's suggestive reading, <em>Blink,</em>&nbsp;mentioned by colleagues this week a few times. I think I might give it a try and figured I would post up a link -- <a target="_blank" href="http://www.assoc-amazon.com/e/ir?t=thecubicleesc-20&amp;l=as2&amp;o=1&amp;a=0316172324">Blink on Amazon.com</a><br /> </p>]]></description>
<author>matt@cubicleescape.com</author>
<pubDate>Fri, 13 Jan 2006 14:05:04 -0500</pubDate>
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